Incompetent would be an understatement. They lose paperwork, forget to send emails and faxes. And when they do make a mistake, instead of owning up like an adult, they choose to blame someone else and lie outright. Even after their lie has been discovered, they don't admit. They shift blame. Three weeks to send an email. Two months before they realize they have lost important documents. What kind of individual says don't bring your child or else they will refuse to represent you? Don't waste your time and money with these people The don't know how to do their jobs, you will end up doing it and paying them for your effort.